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Preguntas formuladas con frecuencia

Preguntas frecuentes TEST & MEDIDA:
Encontrará en esta sección las preguntas más frecuentes sobre nuestros productos y servicios. No dude en utilizar nuestro buscador por palabras clave para encontrar una respuesta a su pregunta.

Buscar en las preguntas frecuentes

63 resultado(s) :

Accessoires analyseur de puisance Qualistar

Pregunta nº1 (ask on 24/06/2019) : Hello, I would like to know if there's a replacement item for the Qualistar and the QualistarPlus battery? Thank you.

respuesta aportada el 25/06/2019 :


There is a spare battery for the list of devices below:

  • CA8331
  • CA8332 - CA8332B
  • CA8333
  • CA8334 - CA8334B
  • CA8335 - CA8435
  • CA8336 - CA8436


The article code is identical for the battery of all these instruments: P01296024

Pregunta nº2 (ask on 27/05/2019) : I need the user's manual of my Qualistar CA8336 in other languages ​​than those proposed on the website. Is it possible to have them?

Todos los productos

Pregunta nº1 (ask on 24/06/2019) : Hello, I lost my connection cable of my CA8332B and CA8334B devices. As the products are no longer on your website, can I still order it?

respuesta aportada el 25/06/2019 :


You can order the RS232 DB9F optical cable with the code P01295190A.


If you want to connect the device with your computer through the USB port, you only need the RS232 - USB reference adapter: HX0055B.

Analizadores de potencias, energías, perturbaciones

Pregunta nº1 (ask on 24/06/2019) : Hello, I changed my computer, and since I can not connect my two CA8332B and CA8334B devices to the software, the two devices are not recognized on the computer. I am using a RS232 optical cord DB9F (supplied with the device) and a RS232 adapter - USB HX0055 under Windows 10. Do you have a solution for me?

respuesta aportada el 25/06/2019 :


It is indeed a driver compatibility problem of the HX0055 adapter and the operating system  Windows 10, so I advise you to connect directly via an RS232 connection, or to order the replacement of the HX0055 adapter, with the reference HX0055B, and which solves this problem.

Pregunta nº2 (ask on 18/01/2019) : I am looking for the users manual of my CA8332 Power Quality Analyzer.

respuesta aportada el 18/01/2019 :


Download the latest edition of the Qualistar C.A 8332B or C.A 8334B manual:

http://www.chauvin-arnoux.com/sites/default/files/download/nf-ca_8332_ca_8334_gb.pdf

Oscilloscope Scopix IV

Pregunta nº1 (ask on 18/06/2019) : The touchscreen of my Scopix IV is inactive. Is there a solution?

respuesta aportada el 19/06/2019 :


Press the fullscreen key on your oscilloscope, this will reactivate the touchscreen.

Button: 

Pinzas multimétricas

Pregunta nº1 (ask on 17/06/2019) : What products do you propose to replace a AC / DC clamp meter model PAC10, PAC11 or PAC 12?

respuesta aportada el 18/06/2019 :

The AC / DC clamp meters PAC10, PAC11 and PAC 12 are respectively replaced by the references:

PAC 10 :        P01120115          PINCE PAC 15 CVH

PAC 11 :        P01120116          PINCE PAC 16 CVH

PAC12 :         P01120117          PINCE PAC 17 OSCILLO.

The basic specifications (measuring range, sensitivity or input / output ratio, output connection) of these new products are identical to the previous ones. And there are some additionnal features:

  • The PAC15, PAC16 and PAC17 models can be powered by battery and also by a standard micro-USB external power supply (optional)
  • All references now have an automatic DC zero adjustment and an automatic standby (switchable).

Pinzas Multimétricas AC/DC

Pregunta nº1 (ask on 17/06/2019) : What products do you propose to replace a AC / DC clamp meter model PAC20, PAC21 or PAC 22?

respuesta aportada el 18/06/2019 :

The AC / DC clamp meters PAC20, PAC21 and PAC 22 are respectively replaced by the references:

PAC 20 :        P01120125  PINCE PAC 25 CVH

PAC 21 :        P01120126  PINCE PAC 26 CVH

PAC 22 :        P01120127  PINCE PAC 27 OSCILLO

The basic specifications (measuring range, sensitivity or input / output ratio, output connection) of these new products are identical to the previous ones. And there are some additionnal features:

  • The PAC25, PAC26 and PAC27 models can be powered by battery and also by a standard micro-USB external power supply (optional)
  • All references now have an automatic DC zero adjustment and an automatic standby (switchable).

Utilización de los instrumentos

Pregunta nº1 (ask on 27/05/2019) : I need the user's manual of my instruments CA8331 and CA8333 in other languages ​​than those proposed on the website. Is it possible to have them?

Analizadores Calidad Potencia - Energía

Pregunta nº1 (ask on 27/05/2019) : I need the user's manual of my CA8436 device in other languages ​​than those proposed on the website. Is it possible to have them?

Obsolete Products

Pregunta nº1 (ask on 15/05/2019) : I have an MTX3240 function generator. Is there a replacement instrument?

respuesta aportada el 16/05/2019 :


Currently, you can substitute your instrument with the 5MHz GX305 function generator. You can verify its features and technical caracteristics on the following page:

https://catalog.chauvin-arnoux.com/fr_en/gx-305.html?___from_store=fr_fr

Pregunta nº2 (ask on 09/05/2019) : How to know the product replacing my device from the range Physical & Environmental Measurements ?

respuesta aportada el 10/05/2019 :

In order to choose the right product according to the one you want to replace, please refer to the table below :

Alle Produkte

Pregunta nº1 (ask on 25/03/2019) : Hello, I would like to know if my Metrix device is remotely programmable. If so, can I have the remote programming manual?

respuesta aportada el 27/03/2019 :


You will find on the file available on the link below the devices that can be programmed by SCPI (or IEEE 488.2) commands, as well as their associated Remote Programming Manuals:

 

https://www.chauvin-arnoux.com/sites/default/files/download/remote_programming_manuals_0.pdf

Pregunta nº1 (ask on 16/01/2019) : I need to update my FTV100 Photovoltaic installations Controller. What is the latest compatible version? Can I find it on the web?

respuesta aportada el 17/01/2019 :
 

The latest firmware version of the FTV100 tester is v3.0. You can download it on the link below:

http://www.chauvin-arnoux.com/sites/default/files/download/setup_uploadergreentest_v_3_0uo_0.zip

Pregunta nº2 (ask on 16/01/2019) : I lost the manual instructions for my photovoltaic installations tester. Where can I download it?

respuesta aportada el 16/01/2019 :


The PV tester user manual is available on the link below:

http://www.chauvin-arnoux.com/sites/default/files/download/nf-ftv100-gb.pdf

Pregunta nº3 (ask on 16/01/2019) : I changed my PC, after that I lost the GreenReport software for my FTV100 tester. Could you transfer me an executable so I can install it?

respuesta aportada el 16/01/2019 :
 

The GreenReport software is available on the link below, you can download and install it on your computer. The v4.6.1 version is compatible with operating systems: Windows 7, 8, 8.1 and 10.

Download link: http://www.chauvin-arnoux.com/sites/default/files/download/pc_software_greenreport_v_4_6_1_fmp_1.zip


Pregunta nº4 (ask on 16/01/2019) : I lost the operating instructions of the FTV200 tester. Can you send it to me?

respuesta aportada el 16/01/2019 :


The operating instructions for the FTV200 Photovoltaic Tester is available on the link below:

http://www.chauvin-arnoux.com/sites/default/files/download/nf-ftv200-gb.pdf

Pregunta nº5 (ask on 16/01/2019) : I want to update the firmware on my FTV200 Photovoltaic Tester. What is the latest version? Are there any conditions to respect before installing it?

respuesta aportada el 16/01/2019 :
 

The latest version of the FTV200 firmware is v2.0.3, in order to install it on your instrument, first make sure that you have a v2.0.2 firmware version previously installed on the tester, if it is not, update in two steps, first v2.0.2, the v2.0.3. Both versions are available on the links below:

v2.0.2: http://www.chauvin-arnoux.com/sites/default/files/download/software_ftv200_v2.0.2_en_0.zip

v2.0.3: http://www.chauvin-arnoux.com/sites/default/files/download/ftv200.v.2.0.3_en_0.zip

Pregunta nº1 (ask on 16/01/2019) : I have a PX110 Wattmeter that still works well. However, I have lost the user manual, and I need it to check the electrical characteristics of the instrument. Could you help me on this?

respuesta aportada el 16/01/2019 :


The user manual for the two PX 110 and PX 120 wattmeters is available in 5 languages ​​(French, English, German, Italian and Spanish), you can download it on the link below:

http://www.chauvin-arnoux.com/sites/default/files/download/nf_px1x0_688919b00_ed04_5l.pdf

Medidas físicas y ambientales

Pregunta nº1 (ask on 17/12/2018) : For my measurements with the CA1510, I need the air containment indicator, the Data Logger Transfer software does not allow an automatic calculation of this indicator. Do you propose another software compatible with the CA1510?

respuesta aportada el 17/12/2018 :

There's the AQR software (Air Quality Report) for the calculation of air containment. It is compatible with the instrument CA1510, and it allows the recorded data acquisition, and among other features the calculation of the indicator of air containment. The AQR software is available on the link below:

Download link: http://www.chauvin-arnoux.com/sites/default/files/download/setup_1.zip

Operating Systems: Windows XP - 7 -8 - 8.1 - 10

Note: Unlike Data Logger Transfer, AQR software can not handle voluminous files. In this case, we advise you to use DL to retrieve your measurements data.

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