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Frequently-asked questions

Frequently Asked Questions about TEST & MEASUREMENT:
This section contains the most frequently-asked questions about our products and services. Please use our keyword-driven search engine to find an aswer to your question.

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96 result(s) :

Qualistar power & energy quality analysers

Question no.1 (ask on 03/05/2024) : Hello, I need the user manual and quick start guide for the CA 8345 in languages other than those offered on the site. Is it possible to get them ?

Question no.2 (ask on 16/02/2022) : Hello, I want to connect my CA 8345 to my Wifi network. Do I have to configure anything ?

answered on 16/02/2022 :
Hello,

To connect your CA 8345 to your PC's wireless network, you need to use a network with a bandwidth of 2.4 GHz and not 5 GHz. If, when configuring the wireless access point, your PC does not automatically switch to 2.4GHz, this can be forced in the Windows 10 settings.

Question no.3 (ask on 16/02/2022) : Hello, I need the user manual and quick start guide for the CA 8345 in languages other than those offered on the site. Is it possible to get them ?

Question no.4 (ask on 05/10/2021) : Hello, can the CA 8345 measure the TDD ?

answered on 05/10/2021 :

Hello,

 

Yes, calculation of the Total Demand distorsion (TDD) as defined by the Noth American standard IEEE 519 is available on the QualistarPlus CA 8336 and QualistarClass A 8345. This parameter is shown under the name chosen by the IEC 61000-4-7 international standard, THD-%r. It is a ratio between the harmonic orders and the total RMS value of the signal.

Multi-channel Power & Energy

Question no.1 (ask on 29/11/2022) : Hello, I need the PEL 51 and PEL 52 quick start guide and user manual in other languages than those available on the website. Is it possible to get them ?

Question no.2 (ask on 20/04/2021) : Hello, I need the PEL 106 quick start guide and user manual in other languages than those available on the website. Is it possible to get them ?

Question no.3 (ask on 20/04/2021) : Hello, I need the PEL 102, PEL 103 and PEL 104 quick start guide and user manual in other languages than those available on the website. Is it possible to get them ?

Accessories for Qualistar power analyser

Question no.1 (ask on 25/11/2022) : Hello, I would like to know which model replaces the AmpFlex MA 193?

answered on 25/11/2022 :
Hello,

The Ampflex MA 193 is replaced by the Ampflex MA 194.

Best regards,

The Chauvin Arnoux team.

Question no.2 (ask on 02/07/2021) : Hello, Is the PA40W mains power supply compatible with the CA 8345 ?

answered on 02/07/2021 :

Hello,

Yes, the PA40W is compatible with the CA 8345. You must comply with the implementation protocol as defined in the User's Manual : connect the PA40W to the mains and then to the instrument.

The procedure is simpler with the PA40W-2 because you can connect either the instrument or the mains supply first, without restrictions.

The power supply model can be identified by its warranty number. The serial number consists of 6 digits followed by 3 letters.

The first letter of a PA40W-2 starts with a U and must be followed by an F or higher.
The first letter of a PA40W-2 starts with a W and can be followed by any letter.

Oscilloscope Scopix IV

Question no.1 (ask on 04/07/2022) : Hello, I need the user manual or quick start guide for the Scopix IV in languages other than those offered on the site. Is it possible to get them ?

answered on 05/07/2022 :
Hello,

There are other languages for the Scopix IV user manual or quick start guides.
 
User manual : 

 

Swedish : Bruksanvisningar_ScopixIV.
Chinese : User_manual_zh_ScopixIV.

 

Quick start guide : 

 

Czech : Navod_pro_rychly_zacatek_ScopixIV.
Danish : Kvikstartvejledning_ScopixIV.
Finnish : Pikaopas_ScopixIV.
Dutch : Korte_handleiding_ScopixIV.
Norwegian : Hurtig_start_guide_ScopixIV.
Polish : Krotki_przewodnik_ScopixIV.
Romanian : Ghid_de_initiere_rapida_ScopixIV.

All products

Question no.1 (ask on 11/02/2022) : Hello, I need the CA 6651 user manual in other languages than those available on the website. Is it possible to get them ?

All products

Question no.1 (ask on 17/01/2022) : Hello, Can you help me to find the reference of the charger and the battery of my Scopix III ?

answered on 17/01/2022 :

Hello,

The reference of the NI-MH 4 AH battery pack for your Scopix III is P01296024.

The reference of the Scopix III charger block is X03287A00.

Best regards,

The Chauvin Arnoux team.

Thermographic cameras

Question no.1 (ask on 01/12/2021) : Hello, I need the user manual or the CA1954 in languages other than those offered on the site. Is it possible to get them ?

answered on 06/12/2021 :
Hello,

There are other languages for the CA 1954 user manual.
Swedish : Bruksanvisningar_CA1954.
Chinese: User_manual_zh_CA1954.
Czech : Uzivatelska_prirucka_CA1954.
Finnish : Kayttoohjeet_CA1954.
Dutch : Gebruikshandleiding_CA1954.
Polish : Instrukcja_obslugi_CA1954.
Portuguese : Manual_de_instrucoes_CA1954.
Romanian : Instructiuni_de_utilizare_CA1954.

Question no.2 (ask on 01/06/2021) : Hello, I need the user manual or the CA1950 in languages other than those offered on the site. Is it possible to get them ?

answered on 05/06/2021 :
Hello,

There are other languages for the CA 1950 user manual.
Swedish : Bruksanvisningar_CA1950.
Czech : Uzivatelska_prirucka_CA1950.
Finnish : Kayttoohjeet_CA1950.
Dutch : Gebruikshandleiding_CA1950.
Polish : Instrukcja_obslugi_CA1950.
Portuguese : Manual_de_instrucoes_CA1950.
Romanian : Instructiuni_de_utilizare_CA1950.
Chinese : User_manual_zh_CA1950.pdf.

Manometers

Question no.1 (ask on 22/11/2021) : What is the coefficient of the Pitot tube with the reference P01654560 and what is its accuracy?

answered on 22/11/2021 :

The coefficient of this Pitot tube is 1, so the manometer does not require any correction when measuring the air speed.

The tube’s accuracy is 1% of the reading, to be added to the error of the manometer used.

NB: This Pitot tube is also supplied with the CA 1550 manometer under the reference P01654555.

Multi-function

Question no.1 (ask on 23/06/2021) : Hello, I've just purchased a CA 6116N and, the first time I switched it on, it didn't power up. Is this normal ?

answered on 23/06/2021 :
Hello,

Yes, that is normal. Before powering up the instrument for the first time, you must remove the red tab located at the rear of the CA 6116N by pressing gently on the notch of the battery pack with a tool, which will release it.

Afterwards, do not forget to initialize the battery by charging and then completely discharging it.

Question no.2 (ask on 23/06/2021) : Hello, I've just purchased a CA 6117 and, the first time I switched it on, it didn't power up. Is this normal ?

answered on 23/06/2021 :

Hello,

Yes, that is normal. Before powering up the instrument for the first time, you must remove the red tab located at the rear of the CA 6117 by pressing gently on the notch of the battery pack with a tool, which will release it.


Afterwards, do not forget to initialize the battery by charging and then completely discharging it.

All products

Question no.1 (ask on 28/04/2021) : Hello, I have some old Metrix multimeters. What are the current replacement models ?

answered on 28/04/2021 :
Hello,
 
Below, you will find a summary of the instruments which can be replaced with the MTX 3290, MTX 3291, MTX 3292, MTX 3293, MTX 202, MTX 203 and MTX 204.
 
POSSIBLE REPLACEMENT WITH THE MTX202 or MTX 203 (TRMS 4000/6000 pts, VDC 0.5%, VAC 1 kHz, CAT III 600V)
METRIX MX20 (AVG 2000 cts, VDC 0.8%, VAC 500 Hz, CAT II-600V) 
METRIX MX21 (AVG 2000 cts, VDC 1%, VAC 500 Hz, no I, CAT III-600V) 
METRIX MX22 (AVG 4000 cts, VDC 0.3%, VAC 1 kHz, 10A, CAT III-600V) 
METRIX MX23 (RMS 5000 cts, VDC 0.3%, VAC 1 kHz, no I, CAT III-600V) 
METRIX MX44 (AVG 4000 cts, VDC 0.3%, VAC 1 kHz, CAT III-600V) 
 
POSSIBLE REPLACEMENT WITH THE MTX3290 (TRMS 6000 pts, VDC 0.3%, VAC 20 kHz, CAT III 600V) or MTX204 (TRMS 6000 pts, VDC 0.2%, VAC 1 kHz, CAT III 600V)
METRIX MX20 (AVG 2000 cts, VDC 0.8%, VAC 500 Hz, CAT II-600V) 
METRIX MX24 (RMS 5000 cts, VDC 0.3%, VAC 1 kHz, I 50mA to 20A, CAT III-600V)
METRIX MX24B (RMS 5000 cts, VDC 0.3%, VAC 1 kHz, I 500mA to 20A, CAT III-600V)
METRIX MX44 (AVG 4000 cts, VDC 0.3%, VAC 1 kHz, CAT III-600V)
 
POSSIBLE REPLACEMENT WITH THE MTX3291 (TRMS 60 000 pts, VDC 0.05%, VAC 20 kHz, CAT III 1000V+USB+LOG)
METRIX MX26 (TRMS 5000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600V + RS232 option) 
METRIX MX54 (TRMS 50 000 cts, VDC 0.05%, VAC 50 kHz, CAT III-600V + RS232 option) 
METRIX MX55 (TRMS 50 000 cts, VDC 0.025%, VAC 50 kHz, CAT III-600V + RS232 option) 
METRIX MX56 (TRMS 50 000 cts, VDC 0.025%, VAC 50 kHz, CAT III-600V + RS232 option)
METRIX MX58HD (TRMS 50 000 cts, VDC 1%, VAC 50 kHz, CAT III-600V + RS232 option) 
METRIX MX59HD (TRMS 50 000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600V + RS232 option)
 
POSSIBLE REPLACEMENT WITH THE MTX3292B or CA 5292 (TRMS 100 000 pts, VDC 0.03%, VAC 100 kHz, CAT III 1000V+USB+LOG Mem 10K mesures)
METRIX MX26 (TRMS 5000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600V + RS232 option) 
METRIX MX58HD (TRMS 50 000 cts, VDC 1%, VAC 50 kHz, CAT III-600V + RS232 option) 
METRIX MX59HD (TRMS 50 000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600V + RS232 option)
METRIX MTX3281B (TRMS 100 000 cts, VDC 0.1%, VAC 50 kHz, CAT III-600V)
METRIX MTX3282B (TRMS 100 000 cts, VDC 0.03%, VAC 100 kHz, CAT III-600V)
METRIX MTX3292 (TRMS 100 000 cts, VDC 0.03%, VAC 100 kHz, CAT III-600V+USB+LOG Storage 1K measurements)
 
POSSIBLE REPLACEMENT WITH THE MTX3293B or CA 5293 (TRMS 100 000 pts, VDC 0.02%, VAC 200 kHz, CAT III 1000V+USB+LOG Mem 30K mesures)
METRIX MTX3282B (TRMS 100 000 cts, VDC 0.03%, VAC 100 kHz, CAT III-600V)
METRIX MTX3283B (TRMS 100 000 cts, VDC 0.02%, VAC 200 kHz, CAT III-600V)
METRIX MTX3293 (TRMS 100 000 cts, VDC 0.02%, VAC 200 kHz, CAT III-1000V+USB+LOG Storage 6.5K measurements)

Luxmeters

Question no.1 (ask on 01/04/2021) : Hello, I need the user manual for the CA1110 in languages other than those offered on the site. Is it possible to get them ?

answered on 01/04/2021 :
Hello,

There are other languages for the CA 1110 user manual.
 
User manual in Swedish.
User manual in Finnish.

Thermo-anemometers

Question no.1 (ask on 01/04/2021) : Hello, I need the user manual for the CA1227 in languages other than those offered on the site. Is it possible to get them ?

answered on 01/04/2021 :
Hello,

There are other languages for the CA 1227 user manual.
 
User manual in Swedish.
User manual in Finnish.

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