En poursuivant votre navigation, vous acceptez l'utilisation de cookies destinés à améliorer la performance de ce site et à vous proposer des services personnalisés. En savoir +

Descubra los sitios del grupo Iniciar sesión Crear mi cuenta

Preguntas formuladas con frecuencia

Preguntas frecuentes TEST & MEDIDA:
Encontrará en esta sección las preguntas más frecuentes sobre nuestros productos y servicios. No dude en utilizar nuestro buscador por palabras clave para encontrar una respuesta a su pregunta.

Buscar en las preguntas frecuentes

69 resultado(s) :

Pregunta nº1 (ask on 16/01/2019) : I lost the manual instructions for my photovoltaic installations tester. Where can I download it?

respuesta aportada el 16/01/2019 :

The PV tester user manual is available on the link below:


Pregunta nº2 (ask on 16/01/2019) : I changed my PC, after that I lost the GreenReport software for my FTV100 tester. Could you transfer me an executable so I can install it?

respuesta aportada el 16/01/2019 :

The GreenReport software is available on the link below, you can download and install it on your computer. The v4.6.1 version is compatible with operating systems: Windows 7, 8, 8.1 and 10.

Download link: http://www.chauvin-arnoux.com/sites/default/files/download/pc_software_greenreport_v_4_6_1_fmp_1.zip

Pregunta nº3 (ask on 16/01/2019) : I lost the operating instructions of the FTV200 tester. Can you send it to me?

respuesta aportada el 16/01/2019 :

The operating instructions for the FTV200 Photovoltaic Tester is available on the link below:


Pregunta nº4 (ask on 16/01/2019) : I want to update the firmware on my FTV200 Photovoltaic Tester. What is the latest version? Are there any conditions to respect before installing it?

respuesta aportada el 16/01/2019 :

The latest version of the FTV200 firmware is v2.0.3, in order to install it on your instrument, first make sure that you have a v2.0.2 firmware version previously installed on the tester, if it is not, update in two steps, first v2.0.2, the v2.0.3. Both versions are available on the links below:

v2.0.2: http://www.chauvin-arnoux.com/sites/default/files/download/software_ftv200_v2.0.2_en_0.zip

v2.0.3: http://www.chauvin-arnoux.com/sites/default/files/download/ftv200.v.2.0.3_en_0.zip

Medidas físicas y ambientales

Pregunta nº1 (ask on 17/12/2018) : For my measurements with the CA1510, I need the air containment indicator, the Data Logger Transfer software does not allow an automatic calculation of this indicator. Do you propose another software compatible with the CA1510?

respuesta aportada el 17/12/2018 :

There's the AQR software (Air Quality Report) for the calculation of air containment. It is compatible with the instrument CA1510, and it allows the recorded data acquisition, and among other features the calculation of the indicator of air containment. The AQR software is available on the link below:

Download link: http://www.chauvin-arnoux.com/sites/default/files/download/setup_1.zip

Operating Systems: Windows XP - 7 -8 - 8.1 - 10

Note: Unlike Data Logger Transfer, AQR software can not handle voluminous files. In this case, we advise you to use DL to retrieve your measurements data.

Analizadores de potencias, energías, perturbaciones

Pregunta nº1 (ask on 15/10/2018) : What is the current replacement model for the CA8435 Power Analyzer?

respuesta aportada el 15/10/2018 :

The CA8435 has been replaced by the Qualistar + CA8436, below an overview of its caracteristics and features:

  • Designed to cover all 600 V CAT IV and 1000 V CAT III applications according to IEC 61010, 
  • With 5 voltage and 4 current inputs, 
  • Robust and waterproof for indoor and outdoor use, 
  • Allows continuous and simultaneous recording of all parameters, 
  • Monitoring mode with alarms.

Pregunta nº2 (ask on 29/06/2018) : What is the firmware version compatible with the Qualistar CA8335 & CA8435?

respuesta aportada el 29/06/2018 :

The latest firmware version compatible with the Qualistar CA8335 & CA8435 is v4.3, which you can download and install from the following link:


Pregunta nº3 (ask on 04/02/2016) : How to know which product replace mine ? For example, I have a CA8332B and a logger L320 that I would like to replace.

respuesta aportada el 04/02/2016 :

These two products belongs to the category Power, Energy, Disturbance.

You can find the equivalents products in the table below :


Pregunta nº1 (ask on 15/10/2018) : I have a problem with the battery of my PEL, is it possible to change it?

respuesta aportada el 15/10/2018 :

Yes, in this case, I advise you to contact the closest Chauvin Arnoux agency, in order to buy the spare battery, then you can follow the steps described on the video of the procedure of change of the battery, that can be downloaded from the link below:  


However, if you still have a warranty on your instrument, you will lose all the rights to warrantees if you do so by yourself. In this context, you can refer to one of our Manumesure technical centers, an entity belonging to the Chauvin Arnoux group, which is responsible for all the checks, calibrations and repairs of the Chauvin Arnoux Group's appliances and other brands.

Osciloscopios digitales de sobremesa

Pregunta nº1 (ask on 18/05/2018) : How can I get the curves obtained from my DOX3304 oscilloscope?

respuesta aportada el 23/05/2018 :

EASYWAVE software is designed in order to allow you to:

- retrieve the curves from the oscilloscope mode

- edit the waveforms using drawing tools

- transfer or import toward the ARBitary function (4 memory locations)

- consult from the library of files (sine, square, ramp, pulse, noise, exponential...) 

The EasyWave software can be downloaded from the link below:


Pregunta nº2 (ask on 23/02/2017) : Once I have zoomed on my signal, I no longer have access to the cursors. What can I do about this?

respuesta aportada el 23/02/2017 :

The cursors must be activated before activating the zoom and they will then be available to perform precise vertical and/or horizontal measurements.

Pregunta nº3 (ask on 17/12/2015) : Is it possible to display the XY mode on channels 1&2 and 3&4 simultaneously on a DOX3104?

respuesta aportada el 17/12/2015 :

The DOX3104 and DOX3304 oscilloscopes allow measurements to be displayed in XY mode on channels CH1/CH2   and/or   CH3/CH4 simultaneously.

This is a feature widely used in electronics.

Pregunta nº1 (ask on 05/01/2018) : I get an error message when I try to access my Scopix IV via Ethernet when I'm in Internet Explorer. How can I solve this problem?

respuesta aportada el 05/01/2018 :

When accessing the Scopix IV via an Ethernet link, you have to enter the IP addresss of the instrument in your Internet browser.

DIf you are using Internet Explorer (including the latest version), an error may occur when interpreting scopenet.jnlp. This is due to the MIME detection present in the browser which causes a conflict with ScopeNet.
To solve this problem, do as follows:
-> Go to Internet Options in the browser
-> Click on the second tab, "Safety"
-> Click on "Customize level..."
-> Click on "Deactivate" in the "Activate MIME detection" field
-> Confirm and then update the browser: the problem has now been solved.

Pregunta nº1 (ask on 01/06/2016) : We do not have power outlet in our electrical cabinet to supply our Qualistar. Is there another solution ?

respuesta aportada el 01/06/2016 :
In order to extend the 10hours batteries autonomy, Chauvin Arnoux deleveloped a new accessory for the QualistarPlus. The PA31ER adapter is directly connected on the voltage inputs of the QualistarPlus, and allow you to supply the device as long as there is a voltage. The batteries will be able to take over in case of power cut. It accepts every voltages that can measure the QualistarPlus, 1000Volts AC and DC.

You will find more information on this accessory by downloading the User's Manuam through the link below :

Pinzas multimétricas

Pregunta nº1 (ask on 29/04/2016) : I want to use my F607 clamp on a 10x80 busbar. Is this possible?

respuesta aportada el 29/04/2016 :
Yes, this is possible with the F607 clamp.

You will find drawings showing the dimensions accepted by the F40x and F60x multimeter/wattmeter clamps at the following addresses:
F40x - http://www.chauvin-arnoux.com/sites/default/files/download/Schema_F40x_692599_p2_DIAMETRE_ENSERRAGE.pdf
F60x - http://www.chauvin-arnoux.com/sites/default/files/download/Schema_F60x_692598_p2_DIAMETRE_ENSERRAGE.pdf

(F40x refers to the F401, F403, F405 and F407 clamps; F60x refers to the F601, F603, F605 and F607 clamps)


Pregunta nº1 (ask on 22/03/2016) : My SD card is not recognized by my Scopix III. Why?

respuesta aportada el 22/03/2016 :
First of all, the µSD reader of the SCOPIX models only accepts SD cards whose capacity is <2GB and does not support HC cards. You should therefore check the type and and capacity of your µSD card.

You must then check the formatting of your card. 
The SDCard must be formatted in FAT16 format using a PC. This is not possible on the oscilloscope.
There are two possibilities:
- either you can use the Windows software directly
- or you can use specialized software.

The "SDFormatter" software can be downloaded free of charge from the website www.sdcard.org.
This software has been designed specifically to format SDCards. It is very simple to use. The FAT16 format compatible with the oscilloscope is the default selection.

On the SDCard, the files are saved in the "metrix" directory. From the oscilloscope, this is the only directory which you can access; the following operations are possible:
• creation,
• saving,
• deletion of files.

If there is no "metrix" folder when you save a file, the folder is created automatically.

Obsolete Products

Pregunta nº1 (ask on 24/02/2016) : I have old Metrix multimeters. What are the current replacement models?

respuesta aportada el 24/02/2016 :
Please find below a summary of the instruments which can be replaced with the MTX3290, MTX3291, MTX3292, MTX3293, MTX202 and MTX203.

REPLACEMENT POSSIBLE WITH MTX3290 (TRMS 6,000 cts, VDC 0.8% , VAC 20 kHz , CAT III 600V)
METRIX MX20 (AVG 2,000 cts, VDC 0.8%, VAC 500 Hz, CAT II-600 V )
METRIX MX44 (AVG 4,000 cts, VDC 0.3%, VAC 1 kHz, CAT III-600 V )

METRIX MX26 (TRMS 5,000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600 V +RS232 option)
METRIX MX54 (TRMS 50,000 cts, VDC 0.05%, VAC 50 kHz, CAT III-600 V +RS232 option)
METRIX MX55 (TRMS 50,000 cts, VDC 0.025%, VAC 50 kHz, CAT III-600 V +RS232 option)
METRIX MX56 (TRMS 50,000 cts, VDC 0.025%, VAC 50 kHz, CAT III-600 V +RS232 option)
METRIX MX58HD (TRMS 50,000 cts, VDC 1%, VAC 50 kHz, CAT III-600 V +RS232 option)
METRIX MX59HD (TRMS 50,000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600 V +RS232 option)

REPLACEMENT POSSIBLE WITH MTX3292 (TRMS 100,000 cts, VDC 0.03% , VAC 100 kHz , CAT III 1000V+USB+LOG)
METRIX MX26 (TRMS 5,000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600 V +RS232 option)
METRIX MX58HD (TRMS 50,000 cts, VDC 1%, VAC 50 kHz, CAT III-600 V +RS232 option)
METRIX MX59HD (TRMS 50,000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600 V +RS232 option)
METRIX MTX3281B (TRMS 100,000 cts, VDC 0.1%,VAC 50 kHz, CAT III-600 V)
METRIX MTX3282B (TRMS 100,000 cts, VDC 0.03%,VAC 100 kHz, CAT III-600 V)

REPLACEMENT POSSIBLE WITH MTX3293 (TRMS 100,000 cts, VDC 0.02% , VAC 200 kHz , CAT III 1000V+USB+LOG)
METRIX MTX3282B (TRMS 100,000 cts, VDC 0.03%, VAC 100 kHz, CAT III-600 V)
METRIX MTX3283B (TRMS 100,000 cts, VDC 0.02%, VAC 200 kHz, CAT III-600 V)

Osciloscopios portátiles de canales aislados

Pregunta nº1 (ask on 18/02/2016) : I cannot access to the applet ScopeNet. How to fix this issue ?

respuesta aportada el 18/02/2016 :
You have to follow the policytool procedure (page 178 of the User Manual) in order to allow the applet on your computer.
User manual available at the address -> http://www.chauvin-arnoux.com/sites/default/files/D00STP25_10.pdf 
Then, you will have to download the last version of Java through the link below http://java.com/fr/download/                          (there is a new one since 05/02/2016)
Warning : it is not possible to use Google Chrome, you will have to use Mozilla Firefox or Internet Explorer.

Pregunta nº1 (ask on 14/12/2015) : I want to replace my C.A 5205 multimeter. Which instrument do you recommend?

respuesta aportada el 14/12/2015 :

We recommend the C.A 5231 which is available, like the C.A 5205, in a kit with a current clamp and can be used to read the current measurements directly on the multimeter.

Pregunta nº2 (ask on 14/12/2015) : I am an electrician and my C.A 5220G has stopped working. Which of the current models should I choose to replace it?

respuesta aportada el 14/12/2015 :

The C.A 5273 is an excellent choice: like the C.A 5220G, it offers a VLowZ low-impedance voltage calibre (the new name for the Velec setting), as well as all the functions required by electricians. The shockproof protective sheath is now built-on and allows you to use the MultiFix multi-position mounting system. Like the C.A 5220G, the C.A 5273 benefits from a 3-year warranty.