Frequently-asked questions
Frequently Asked Questions about TEST & MEASUREMENT:
This section contains the most frequently-asked questions about our products and services. Please use our keyword-driven search engine to find an aswer to your question.
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95 result(s) :
Obsolete Products
Question no.1 (ask on 09/05/2019) : How to know the product replacing my device from the range Physical & Environmental Measurements ?
answered on 10/05/2019 :
In order to choose the right product according to the one you want to replace, please refer to the table below :
Question no.1 (ask on 25/03/2019) : Hello, I would like to know if my Metrix device is remotely programmable. If so, can I have the remote programming manual?
answered on 27/03/2019 :
You will find on the file available on the link below the devices that can be programmed by SCPI (or IEEE 488.2) commands, as well as their associated Remote Programming Manuals:
https://www.chauvin-arnoux.com/sites/default/files/download/remote_programming_manuals_0.pdf
Power, energy and disturbance analysers
Question no.1 (ask on 18/01/2019) : I am looking for the users manual of my CA8332 Power Quality Analyzer.
answered on 18/01/2019 :
Download the latest edition of the Qualistar C.A 8332B or C.A 8334B manual:
http://www.chauvin-arnoux.com/sites/default/files/download/nf-ca_8332_ca_8334_gb.pdf
Question no.2 (ask on 15/10/2018) : What is the current replacement model for the CA8435 Power Analyzer?
answered on 15/10/2018 :
The CA8435 has been replaced by the Qualistar + CA8436, below an overview of its caracteristics and features:
- Designed to cover all 600 V CAT IV and 1000 V CAT III applications according to IEC 61010,
- With 5 voltage and 4 current inputs,
- Robust and waterproof for indoor and outdoor use,
- Allows continuous and simultaneous recording of all parameters,
- Monitoring mode with alarms.
Question no.3 (ask on 29/06/2018) : What is the firmware version compatible with the Qualistar CA8335 & CA8435?
answered on 29/06/2018 :
The latest firmware version compatible with the Qualistar CA8335 & CA8435 is v4.3, which you can download and install from the following link:
https://www.chauvin-arnoux.com/sites/default/files/download/firmware-qualistarplus_v4-3_en_1.zip
Question no.1 (ask on 16/01/2019) : I need to update my FTV100 Photovoltaic installations Controller. What is the latest compatible version? Can I find it on the web?
answered on 17/01/2019 :
The latest firmware version of the FTV100 tester is v3.0. You can download it on the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/setup_uploadergreentest_v_3_0uo_0.zip
Question no.2 (ask on 16/01/2019) : I lost the manual instructions for my photovoltaic installations tester. Where can I download it?
answered on 16/01/2019 :
The PV tester user manual is available on the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/nf-ftv100-gb.pdf
Question no.3 (ask on 16/01/2019) : I changed my PC, after that I lost the GreenReport software for my FTV100 tester. Could you transfer me an executable so I can install it?
answered on 16/01/2019 :
The GreenReport software is available on the link below, you can download and install it on your computer. The v4.6.1 version is compatible with operating systems: Windows 7, 8, 8.1 and 10.
Download link: http://www.chauvin-arnoux.com/sites/default/files/download/pc_software_greenreport_v_4_6_1_fmp_1.zip
Question no.4 (ask on 16/01/2019) : I lost the operating instructions of the FTV200 tester. Can you send it to me?
answered on 16/01/2019 :
The operating instructions for the FTV200 Photovoltaic Tester is available on the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/nf-ftv200-gb.pdf
Question no.5 (ask on 16/01/2019) : I want to update the firmware on my FTV200 Photovoltaic Tester. What is the latest version? Are there any conditions to respect before installing it?
answered on 16/01/2019 :
The latest version of the FTV200 firmware is v2.0.3, in order to install it on your instrument, first make sure that you have a v2.0.2 firmware version previously installed on the tester, if it is not, update in two steps, first v2.0.2, the v2.0.3. Both versions are available on the links below:
v2.0.2: http://www.chauvin-arnoux.com/sites/default/files/download/software_ftv200_v2.0.2_en_0.zip
v2.0.3: http://www.chauvin-arnoux.com/sites/default/files/download/ftv200.v.2.0.3_en_0.zip
Question no.1 (ask on 16/01/2019) : I have a PX110 Wattmeter that still works well. However, I have lost the user manual, and I need it to check the electrical characteristics of the instrument. Could you help me on this?
answered on 16/01/2019 :
The user manual for the two PX 110 and PX 120 wattmeters is available in 5 languages (French, English, German, Italian and Spanish), you can download it on the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/nf_px1x0_688919b00_ed04_5l.pdf
Physical and environmental measurements
Question no.1 (ask on 17/12/2018) : For my measurements with the CA1510, I need the air containment indicator, the Data Logger Transfer software does not allow an automatic calculation of this indicator. Do you propose another software compatible with the CA1510?
answered on 17/12/2018 :
There's the AQR software (Air Quality Report) for the calculation of air containment. It is compatible with the instrument CA1510, and it allows the recorded data acquisition, and among other features the calculation of the indicator of air containment. The AQR software is available on the link below:
Download link: http://www.chauvin-arnoux.com/sites/default/files/download/setup_1.zip
Operating Systems: Windows XP - 7 -8 - 8.1 - 10
Note: Unlike Data Logger Transfer, AQR software can not handle voluminous files. In this case, we advise you to use DL to retrieve your measurements data.
Loggers
Question no.1 (ask on 15/10/2018) : I have a problem with the battery of my PEL, is it possible to change it?
answered on 15/10/2018 :
Yes, in this case, I advise you to contact the closest Chauvin Arnoux agency, in order to buy the spare battery, then you can follow the steps described on the video of the procedure of change of the battery, that can be downloaded from the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/pel102_103_battery.zip
However, if you still have a warranty on your instrument, you will lose all the rights to warrantees if you do so by yourself. In this context, you can refer to one of our Manumesure technical centers, an entity belonging to the Chauvin Arnoux group, which is responsible for all the checks, calibrations and repairs of the Chauvin Arnoux Group's appliances and other brands.
Benchtop digital oscilloscopes
Question no.1 (ask on 18/05/2018) : How can I get the curves obtained from my DOX3304 oscilloscope?
answered on 23/05/2018 :
EASYWAVE software is designed in order to allow you to:
- retrieve the curves from the oscilloscope mode
- edit the waveforms using drawing tools
- transfer or import toward the ARBitary function (4 memory locations)
- consult from the library of files (sine, square, ramp, pulse, noise, exponential...)
The EasyWave software can be downloaded from the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/easywave_release.zip
Question no.2 (ask on 23/02/2017) : Once I have zoomed on my signal, I no longer have access to the cursors. What can I do about this?
answered on 23/02/2017 :
The cursors must be activated before activating the zoom and they will then be available to perform precise vertical and/or horizontal measurements.
Question no.1 (ask on 01/06/2016) : We do not have power outlet in our electrical cabinet to supply our Qualistar. Is there another solution ?
answered on 01/06/2016 :
In order to extend the 10hours batteries autonomy, Chauvin Arnoux deleveloped a new accessory for the QualistarPlus. The PA31ER adapter is directly connected on the voltage inputs of the QualistarPlus, and allow you to supply the device as long as there is a voltage. The batteries will be able to take over in case of power cut. It accepts every voltages that can measure the QualistarPlus, 1000Volts AC and DC.
You will find more information on this accessory by downloading the User's Manuam through the link below :
http://www.chauvin-arnoux.com/sites/default/files/download/NF_PA31ER_5L_694837A00.pdf
Multimeter clamps
Question no.1 (ask on 29/04/2016) : I want to use my F607 clamp on a 10x80 busbar. Is this possible?
answered on 29/04/2016 :
Yes, this is possible with the F607 clamp.
You will find drawings showing the dimensions accepted by the F40x and F60x multimeter/wattmeter clamps at the following addresses:
F40x - http://www.chauvin-arnoux.com/sites/default/files/download/Schema_F40x_692599_p2_DIAMETRE_ENSERRAGE.pdf
F60x - http://www.chauvin-arnoux.com/sites/default/files/download/Schema_F60x_692598_p2_DIAMETRE_ENSERRAGE.pdf
(F40x refers to the F401, F403, F405 and F407 clamps; F60x refers to the F601, F603, F605 and F607 clamps)
Question no.1 (ask on 22/03/2016) : My SD card is not recognized by my Scopix III. Why?
answered on 22/03/2016 :
First of all, the µSD reader of the SCOPIX models only accepts SD cards whose capacity is <2GB and does not support HC cards. You should therefore check the type and and capacity of your µSD card.
You must then check the formatting of your card.
The SDCard must be formatted in FAT16 format using a PC. This is not possible on the oscilloscope.
There are two possibilities:
- either you can use the Windows software directly
- or you can use specialized software.
The "SDFormatter" software can be downloaded free of charge from the website www.sdcard.org.
This software has been designed specifically to format SDCards. It is very simple to use. The FAT16 format compatible with the oscilloscope is the default selection.
On the SDCard, the files are saved in the "metrix" directory. From the oscilloscope, this is the only directory which you can access; the following operations are possible:
• creation,
• saving,
• deletion of files.
If there is no "metrix" folder when you save a file, the folder is created automatically.
Portable oscilloscopes with isolated channels
Question no.1 (ask on 18/02/2016) : I cannot access to the applet ScopeNet. How to fix this issue ?
answered on 18/02/2016 :
You have to follow the policytool procedure (page 178 of the User Manual) in order to allow the applet on your computer.
User manual available at the address -> http://www.chauvin-arnoux.com/sites/default/files/D00STP25_10.pdf
Then, you will have to download the last version of Java through the link below http://java.com/fr/download/ (there is a new one since 05/02/2016)
Warning : it is not possible to use Google Chrome, you will have to use Mozilla Firefox or Internet Explorer.
