Product return request

Before requesting after-sales service

• Have you checked the condition of the batteries?
• Have you charged the device since receiving it?
• Does the device turn on correctly?
• Is the product up to date in terms of software, firmware, and drivers?
• Did you receive all the accessories and connect them correctly?

How do I return a product?

Please note: do not send your product without our approval.

We will contact you by email to send you the return slip and tell you what to do. Remember to check your spam folder.

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