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 ::: SATISFACTION SURVEY ::: 
To help us fulfil your expectations more closely, we are organizing a new satisfaction survey. Please complete it and add any remarks that you may have at the end of the questionnaire.

Thank you for taking the few minutes necessary to fill it in.
Concerning your Chauvin-Arnoux and Metrix instruments, what is your opinion of…
Their quality:
Their reliability:
Their performance:
Their ease of use:
Their design:
Their operating manual:
Overall, how satisfied are you with our equipment:

In the context of your purchase, how did you obtain information on the product and what was your level of satisfaction …
Sales contact:
Relevance of information:
Reponse time:
Follow-up of the request:
Technical contact:
Relevance of information:
Response time:
Follow-up of the request:
Distributor:
Relevance of information:
Response time:
Follow-up of the request:
Chauvin Arnoux & Metrix websites:
Relevance of information:
Ease of access:
Other (specify):
Please indicate the distributor's name:

Have you had any contact with our teams since purchasing your instrument and, if so, how satisfied were you?
Service ‘Hot-Line’service:
Availability:
Relevance of responses:
Repair service:
Quality of repair:
Lead time:
Other (specify):

Are you familiar with the Chauvin Arnoux Group's periodical publications and, if so, what do you think of them?
Newsletter:
"Contact Measurement News" journal:

What is your overall assessment of the Chauvin Arnoux Group's product and service offer?
Response:

Please indicate which of the criteria indicated below represent the strengths and weaknesses of our offer.
Innovation:
Product ergonomics:
Product quality:
Product availability:
Quality/price ratio:
Technical performance:
Pre-sales support:
After-sales support:

Among the criteria shown above, please indicate the three most important for you when making your last purchase (in order of importance).
Choice #1:
Choice #2:
Choice #3:

Which types of measurement instruments do you buy?
Other (specify):

Your purchases
What was the last test & measurement
instrument that you bought:
Was it a Chauvin-Arnoux or Metrix instrument?
If so, which one?:
What were the criteria for your choice:
Which test & measurement instrument
do you intend to buy next:
When do you plan to buy it?
Do you plan to buy a Chauvin-Arnoux or Metrix instrument? If so, which one?:
Please do not hesitate to indicate
your comments:

You
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Country:
Tel.:
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