Frequently-asked questions
Frequently Asked Questions about TEST & MEASUREMENT:
This section contains the most frequently-asked questions about our products and services. Please use our keyword-driven search engine to find an aswer to your question.
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70 result(s) :
All products
Question no.1 (ask on 24/06/2019) : Hello, I lost my connection cable of my CA8332B and CA8334B devices. As the products are no longer on your website, can I still order it?
answered on 25/06/2019 :
You can order the RS232 DB9F optical cable with the code P01295190A.
If you want to connect the device with your computer through the USB port, you only need the RS232 - USB reference adapter: HX0055B.
Power, energy and disturbance analysers
Question no.1 (ask on 24/06/2019) : Hello, I changed my computer, and since I can not connect my two CA8332B and CA8334B devices to the software, the two devices are not recognized on the computer. I am using a RS232 optical cord DB9F (supplied with the device) and a RS232 adapter - USB HX0055 under Windows 10. Do you have a solution for me?
answered on 25/06/2019 :
It is indeed a driver compatibility problem of the HX0055 adapter and the operating system Windows 10, so I advise you to connect directly via an RS232 connection, or to order the replacement of the HX0055 adapter, with the reference HX0055B, and which solves this problem.
Question no.2 (ask on 15/10/2018) : What is the current replacement model for the CA8435 Power Analyzer?
answered on 15/10/2018 :
The CA8435 has been replaced by the Qualistar + CA8436, below an overview of its caracteristics and features:
- Designed to cover all 600 V CAT IV and 1000 V CAT III applications according to IEC 61010,
- With 5 voltage and 4 current inputs,
- Robust and waterproof for indoor and outdoor use,
- Allows continuous and simultaneous recording of all parameters,
- Monitoring mode with alarms.
Question no.3 (ask on 29/06/2018) : What is the firmware version compatible with the Qualistar CA8335 & CA8435?
answered on 29/06/2018 :
The latest firmware version compatible with the Qualistar CA8335 & CA8435 is v4.3, which you can download and install from the following link:
https://www.chauvin-arnoux.com/sites/default/files/download/firmware-qualistarplus_v4-3_en_1.zip
Oscilloscope Scopix IV
Question no.1 (ask on 18/06/2019) : The touchscreen of my Scopix IV is inactive. Is there a solution?
answered on 19/06/2019 :
Press the fullscreen key on your oscilloscope, this will reactivate the touchscreen.
Button: 
Multimeter clamps
Question no.1 (ask on 17/06/2019) : What products do you propose to replace a AC / DC clamp meter model PAC10, PAC11 or PAC 12?
answered on 18/06/2019 :
The AC / DC clamp meters PAC10, PAC11 and PAC 12 are respectively replaced by the references:
PAC 10 : P01120115 PINCE PAC 15 CVH
PAC 11 : P01120116 PINCE PAC 16 CVH
PAC12 : P01120117 PINCE PAC 17 OSCILLO.
The basic specifications (measuring range, sensitivity or input / output ratio, output connection) of these new products are identical to the previous ones. And there are some additionnal features:
- The PAC15, PAC16 and PAC17 models can be powered by battery and also by a standard micro-USB external power supply (optional)
- All references now have an automatic DC zero adjustment and an automatic standby (switchable).
Question no.1 (ask on 17/06/2019) : What products do you propose to replace a AC / DC clamp meter model PAC20, PAC21 or PAC 22?
answered on 18/06/2019 :
The AC / DC clamp meters PAC20, PAC21 and PAC 22 are respectively replaced by the references:
PAC 20 : P01120125 PINCE PAC 25 CVH
PAC 21 : P01120126 PINCE PAC 26 CVH
PAC 22 : P01120127 PINCE PAC 27 OSCILLO
The basic specifications (measuring range, sensitivity or input / output ratio, output connection) of these new products are identical to the previous ones. And there are some additionnal features:
- The PAC25, PAC26 and PAC27 models can be powered by battery and also by a standard micro-USB external power supply (optional)
- All references now have an automatic DC zero adjustment and an automatic standby (switchable).
Obsolete Products
Question no.1 (ask on 09/05/2019) : How to know the product replacing my device from the range Physical & Environmental Measurements ?
answered on 10/05/2019 :
In order to choose the right product according to the one you want to replace, please refer to the table below :
Question no.1 (ask on 25/03/2019) : Hello, I would like to know if my Metrix device is remotely programmable. If so, can I have the remote programming manual?
answered on 27/03/2019 :
You will find on the file available on the link below the devices that can be programmed by SCPI (or IEEE 488.2) commands, as well as their associated Remote Programming Manuals:
https://www.chauvin-arnoux.com/sites/default/files/download/remote_programming_manuals_0.pdf
Question no.1 (ask on 16/01/2019) : I need to update my FTV100 Photovoltaic installations Controller. What is the latest compatible version? Can I find it on the web?
answered on 17/01/2019 :
The latest firmware version of the FTV100 tester is v3.0. You can download it on the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/setup_uploadergreentest_v_3_0uo_0.zip
Question no.2 (ask on 16/01/2019) : I lost the manual instructions for my photovoltaic installations tester. Where can I download it?
answered on 16/01/2019 :
The PV tester user manual is available on the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/nf-ftv100-gb.pdf
Question no.3 (ask on 16/01/2019) : I changed my PC, after that I lost the GreenReport software for my FTV100 tester. Could you transfer me an executable so I can install it?
answered on 16/01/2019 :
The GreenReport software is available on the link below, you can download and install it on your computer. The v4.6.1 version is compatible with operating systems: Windows 7, 8, 8.1 and 10.
Download link: http://www.chauvin-arnoux.com/sites/default/files/download/pc_software_greenreport_v_4_6_1_fmp_1.zip
Question no.4 (ask on 16/01/2019) : I lost the operating instructions of the FTV200 tester. Can you send it to me?
answered on 16/01/2019 :
The operating instructions for the FTV200 Photovoltaic Tester is available on the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/nf-ftv200-gb.pdf
Question no.5 (ask on 16/01/2019) : I want to update the firmware on my FTV200 Photovoltaic Tester. What is the latest version? Are there any conditions to respect before installing it?
answered on 16/01/2019 :
The latest version of the FTV200 firmware is v2.0.3, in order to install it on your instrument, first make sure that you have a v2.0.2 firmware version previously installed on the tester, if it is not, update in two steps, first v2.0.2, the v2.0.3. Both versions are available on the links below:
v2.0.2: http://www.chauvin-arnoux.com/sites/default/files/download/software_ftv200_v2.0.2_en_0.zip
v2.0.3: http://www.chauvin-arnoux.com/sites/default/files/download/ftv200.v.2.0.3_en_0.zip
Question no.1 (ask on 16/01/2019) : I have a PX110 Wattmeter that still works well. However, I have lost the user manual, and I need it to check the electrical characteristics of the instrument. Could you help me on this?
answered on 16/01/2019 :
The user manual for the two PX 110 and PX 120 wattmeters is available in 5 languages (French, English, German, Italian and Spanish), you can download it on the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/nf_px1x0_688919b00_ed04_5l.pdf
Physical and environmental measurements
Question no.1 (ask on 17/12/2018) : For my measurements with the CA1510, I need the air containment indicator, the Data Logger Transfer software does not allow an automatic calculation of this indicator. Do you propose another software compatible with the CA1510?
answered on 17/12/2018 :
There's the AQR software (Air Quality Report) for the calculation of air containment. It is compatible with the instrument CA1510, and it allows the recorded data acquisition, and among other features the calculation of the indicator of air containment. The AQR software is available on the link below:
Download link: http://www.chauvin-arnoux.com/sites/default/files/download/setup_1.zip
Operating Systems: Windows XP - 7 -8 - 8.1 - 10
Note: Unlike Data Logger Transfer, AQR software can not handle voluminous files. In this case, we advise you to use DL to retrieve your measurements data.
Loggers
Question no.1 (ask on 15/10/2018) : I have a problem with the battery of my PEL, is it possible to change it?
answered on 15/10/2018 :
Yes, in this case, I advise you to contact the closest Chauvin Arnoux agency, in order to buy the spare battery, then you can follow the steps described on the video of the procedure of change of the battery, that can be downloaded from the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/pel102_103_battery.zip
However, if you still have a warranty on your instrument, you will lose all the rights to warrantees if you do so by yourself. In this context, you can refer to one of our Manumesure technical centers, an entity belonging to the Chauvin Arnoux group, which is responsible for all the checks, calibrations and repairs of the Chauvin Arnoux Group's appliances and other brands.
Benchtop digital oscilloscopes
Question no.1 (ask on 18/05/2018) : How can I get the curves obtained from my DOX3304 oscilloscope?
answered on 23/05/2018 :
EASYWAVE software is designed in order to allow you to:
- retrieve the curves from the oscilloscope mode
- edit the waveforms using drawing tools
- transfer or import toward the ARBitary function (4 memory locations)
- consult from the library of files (sine, square, ramp, pulse, noise, exponential...)
The EasyWave software can be downloaded from the link below:
http://www.chauvin-arnoux.com/sites/default/files/download/easywave_release.zip
Question no.2 (ask on 23/02/2017) : Once I have zoomed on my signal, I no longer have access to the cursors. What can I do about this?
answered on 23/02/2017 :
The cursors must be activated before activating the zoom and they will then be available to perform precise vertical and/or horizontal measurements.
